Usually, this message means your PB is not working properly. You should run our PBWEB program to make sure your PB is up to date. However, we have recently discovered that some broadband routers routinely drop OOB (Out of Band) packets for no apparent reason. Since all PB packets are OOB, these routers can actually block PB's communication (again for no apparent reason). To determine if the router is the cause of this problem for you, remove the router and connect directly to the internet....