My company recently hired a new technician, and at first he seemed to know what he was doing, but soon he got in over his head. A customer brought in a system and said she couldn't get on the Internet. When the tech couldn't get the plug-n-play modem to work under Win3.11, he assumed it was a new modem, and it couldn't be done. He called her. Tech Support: “Ok, this modem, since it is plug-n-play, will not work in Windows 3.11. You'll have to get a new modem or install the Windows 95...