when you occasionally have a really bad day, and you just need to take it out on someone, don't take it out on someone you know – take it out on someone you don't know. I was sitting at my desk when I remembered a phone call I had forgotten to make. I found the number and dialed it. A man answered, saying, “Hello.” I politely said, “Could I please speak with Robin Carter?” Suddenly, the phone was slammed down on me. I couldn't believe that anyone could be so rude. I realized I had called the...